Ordering & Partnership
What is your Minimum Order Quantity (MOQ)?
MOQs can be as low as 20 units per SKU. Our goal is to support businesses of all sizes.
For established retailers, we offer scalable solutions. Contact us to discuss your specific needs.
How do I get a wholesale price list or a formal quote?
Because pricing can depend on volume and shipping logistics, we create custom quotes for each partner.
The best way is to contact us with a list of the products and quantities you're interested in, and our team will build a detailed quote for you.
Can I order product samples before placing a large container order?
What is the process to become a wholesale partner?
Yes, for qualified partners, we can arrange for product samples to be sent for quality evaluation.
Please discuss this with your dedicated account manager during the consultation process.
The first step is a simple conversation. Use the form on this page to tell us a bit about your business.
Our sales team will get in touch to discuss your goals and build a tailored proposal for you.
What does the onboarding process for a new partner look like?
Can you create custom or private-label products?
Who will be my dedicated point of contact?
Do you offer exclusivity for distributors in a specific region?
Our onboarding is designed to be seamless. After our initial consultation and agreement, you'll be assigned a dedicated point of contact who will guide you through your first order, logistics, and any technical setup required.
All of our partners are assigned a dedicated partnership manager who will be your primary point of contact for ordering, support, and strategic advice.
Exclusivity agreements are available for qualified distributors based on volume, commitment, and market. This is a strategic discussion we are happy to have with potential partners.
Absolutely. We offer full OEM and ODM services. As your strategic partner, we can help you design and manufacture exclusive products for your brand. Got design in mind? Just let us know!
Other FAQs Topics
Products & Quality
What kind of quality control do you perform on your products?
We have a rigorous, end-to-end QC process that includes raw material inspection, in-process checks, and pre-shipment final inspections.
Our factories are audited to global standards to ensure consistent, premium quality.
Are your products covered by a manufacturer's warranty?
Yes, all of our products are covered by a comprehensive manufacturer's warranty against defects.
Specific warranty terms vary by product line, ranging from 30 days to 1 year, and can be provided with your wholesale quote.
What certifications do your factories and products have?
Can you provide high-resolution images and marketing assets for my e-commerce store?
Our factories and products are certified to meet the highest global standards, including BSCI, Sedex (SMETA), ISO 9001, UL, and more.
You can view our full compliance portfolio on our "About Us" page.
Yes, we support our retail partners with a full suite of marketing assets, including high-resolution product photos, detailed specifications, and descriptive copy for use on your website and marketing materials.
How often do you introduce new products to your catalog?
What is your process if a product line I carry is discontinued?
We are constantly innovating. Our R&D team works to introduce new products monthly and update existing lines several times a year based on market trends and partner feedback.
Check our "New In" page for the latest additions.
We are committed to long-term partnerships. In the rare event a product is discontinued, we provide our partners with advanced notice and work with them to recommend and transition to a suitable, often upgraded, replacement product.
Other FAQs Topics
Shipping & Logistics
Where do your products ship from?
Our products are shipped directly from our primary manufacturing facilities and consolidation warehouses in China.
Do you ship globally? Which countries do you serve?
Yes. We are a China-based global trader with over 40 years of logistics experience.
We can arrange shipping to most major ports worldwide.
What are the typical production and shipping lead times for an order?
What shipping terms do you offer?
Lead times vary depending on the product, order size and shipping location. A typical timeline for a container order, including production and shipping, is between 45-90 days.
We will provide a specific, detailed timeline with your formal quote.
We are flexible and can work with a variety of standard Incoterms, including FOB (Free on Board), CIF (Cost, Insurance, and Freight), and DDP (Delivered Duty Paid), depending on your needs.
Can you accommodate custom packaging or labeling requirements?
Do you offer drop shipping services for e-commerce partners?
Yes, as part of our OEM/ODM services, we can accommodate a wide range of custom packaging, boxing, and labeling requirements to ensure products are ready for your specific retail or warehouse environment.
Currently, our business is focused on B2B wholesale and container-level shipments.
We do not offer direct-to-consumer drop shipping services at this time.
Other FAQs Topics
Support & Payment
What is your policy on damaged or defective goods?
We stand by our quality. In the rare event that you receive damaged or defective goods, please contact your account manager immediately. We will work with you to resolve the issue.
What payment terms do you accept?
For new partners, our standard payment structure is a deposit upon order confirmation, with the final balance due before shipment.
We accept several standard international payment methods, and all specific terms will be clearly detailed in your formal proposal.
Who do I contact for support or if there's an issue with my order?
Your dedicated partnership manager is your primary point of contact for any and all support.
Whether you have a question about a product, need a logistics update, or want to discuss your next order, they are your direct line for a swift and effective solution.